Guest Help & FAQ
How can we help?
Answers to booking, payments, policies, and trip logistics. Need a hand? Send us a quick note and our team will reply shortly.
Browse our listings, select your dates, and submit a booking request. Our team will confirm availability and send you a reservation confirmation within 24 hours.
We accept bank transfers, major credit and debit cards (Visa, Mastercard), and PayPal. A deposit of 30% is required to secure your booking, with the balance due 6 weeks before arrival.
Cancellations made more than 60 days before arrival receive a full refund of the deposit. Cancellations 30???60 days prior forfeit 50% of the deposit. Within 30 days, no refund is issued. We strongly recommend travel insurance.
Standard check-in is from 15:00 and check-out is by 11:00. Early check-in or late check-out can be arranged subject to availability ??? please contact us in advance.
Date changes are subject to availability and may involve a rate difference. Please contact us as early as possible. Changes requested within 30 days of arrival cannot be guaranteed.
Yes ??? we can arrange private airport transfers, car hire, welcome hampers, private chefs, and boat charters. These extras must be requested at least 5 days before arrival.
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